Based on the clearly defined learning objectives, Captovate developed a structured script to guide learners through essential concepts and processes. Once the script was finalised, the team proceeded to create the slides, establishing a consistent look and feel along with core graphics to support the key messages and concepts.

The course adopted an instructivist learning approach, providing step-by-step video instructions that guided learners through critical processes within the information management system. To solidify understanding, learners were presented with specific scenarios and activities to complete within the actual system.

To confirm their success, learners had to accurately enter a specific piece of information, which could only be done correctly by following the real-world process outlined in the training. This hands-on approach ensured that employees not only understood the steps but could also apply them effectively in their day-to-day roles.