Finding the right digital agency: Key considerations
Choosing the right digital agency is crucial to your business’s success. Here are key considerations to guide you, along with questions to ask during your first meeting to ensure the agency is the right fit:
Expertise and Experience:
Seek an agency with a proven track record and industry experience. Familiarity with your field’s challenges leads to more effective solutions.
Question to ask
“Can you share examples of similar projects you’ve worked on in our industry?”
Technological Fit
Ensure the agency uses cutting-edge technologies aligned with your business goals and has expertise in the specific AI technologies you need.
Question to ask
“What technologies do you specialise in, and how do they align with our project needs?”
Cultural Alignment
Find an agency that shares your business values and vision, fostering smoother communication and collaboration.
Question to ask
“What is your approach to client collaboration and involvement during the project lifecycle”
Scalability and Support
Consider whether the agency can scale their solutions as your business grows, and if they offer ongoing support and training.
Question to ask
“How do you handle scalability, and what ongoing support do you provide after project completion?”
Cost-Effectiveness
While budget is important, view this partnership as an investment. Ensure the agency’s services provide value and ROI.
Question to ask
“How do you ensure that your solutions deliver value for the investment?”
Ensuring the Process Works for You
To ensure the partnership with your chosen digital agency is effective, consider the following steps:
Clarify Your Goals
Have a clear understanding of what you want to achieve. Consider your target market and services. It might seem simple, but many struggle to articulate this clearly. Don’t worry, the agency can help refine your ideas, but it’s good to think about these aspects before your first meeting.
Try this
Go to ChatGPT, and enter a short description of your business. Ask it to write 3 customer personas, and define your key services. Review what it returned.
If it differs from your actual audience and services ask yourself, am I aiming for the right market? Is how I see our business different to how others might see us. Do worry, bring these new insights to our first meeting and we can discuss further during your digital road mapping session.
Gather Key Assets
Bring together your existing assets, such as images, logo files, and any graphical elements or ideas you have. This will help the agency understand your brand and vision.
Need help with this?
Some clients don't have high resolution copies of their logo, and haven’t thought about how to visually display their business. Don’t worry we can help?
Plan for Content Development:
Decide how you’ll approach content creation. If you enjoy writing, you might consider doing it yourself. However, ask yourself if your time might be better spent on revenue-generating activities. Remember, digital content writing is a skill that requires short, concise, and scannable content with clear calls to action.
Tip
Start buy writing down the 7 most important things you want to tell your customers about. Bring it to our discovery session. It helps to start the conversation about your information architecture.
Consider how customers buy from you
Think about how customers currently purchase your products or services.
Do you need
- an eCommerce feature for online sales?
- Should you include a web form or would a booking engine result in better business administration?
Evaluate Your Time Commitment
Be realistic about the time you can commit to the process over the 4-6 week journey. Communicating this upfront will help set expectations and ensure a smooth collaboration.
By preparing these elements ahead of time, you’ll be better equipped to work with your digital agency and create a strategy that truly supports your business goals.






